:root{--primary:#6366f1;--primary-light:#818cf8;--primary-dark:#4f46e5;--primary-bg:#6366f114;--success:#10b981;--success-bg:#10b9811a;--warning:#f59e0b;--warning-bg:#f59e0b1a;--danger:#ef4444;--danger-bg:#ef44441a;--info:#6b7280;--bg-primary:#0f0f23;--bg-secondary:#1a1a3e;--bg-card:#1e1e4699;--bg-card-hover:#28285acc;--bg-input:#ffffff0d;--text-primary:#e2e8f0;--text-secondary:#94a3b8;--text-muted:#64748b;--border-color:#ffffff14;--border-active:#6366f180;--shadow-sm:0 2px 8px #0000004d;--shadow-md:0 4px 16px #0006;--shadow-lg:0 8px 32px #00000080;--shadow-glow:0 0 20px #6366f126;--radius-sm:8px;--radius-md:12px;--radius-lg:16px;--radius-xl:20px;--transition:all .3s cubic-bezier(.4, 0, .2, 1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html,body,#app{width:100%;height:100%}body{background:var(--bg-primary);color:var(--text-primary);-webkit-font-smoothing:antialiased;font-family:Inter,-apple-system,BlinkMacSystemFont,PingFang SC,Microsoft YaHei,sans-serif;line-height:1.6;overflow-x:hidden}body:before{content:"";pointer-events:none;z-index:0;background:radial-gradient(at 20%,#6366f114 0%,#0000 60%),radial-gradient(at 80% 20%,#8b5cf60f 0%,#0000 50%),radial-gradient(at 50% 80%,#3b82f60d 0%,#0000 50%);width:100%;height:100%;position:fixed;top:0;left:0}#app{z-index:1;position:relative}a{color:var(--primary-light);transition:var(--transition);text-decoration:none}a:hover{color:var(--primary)}.app-layout{flex-direction:column;min-height:100vh;display:flex}.app-header{-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-bottom:1px solid var(--border-color);z-index:100;background:#0f0f23d9;justify-content:space-between;align-items:center;height:64px;padding:0 32px;display:flex;position:sticky;top:0}.header-logo{color:var(--text-primary);align-items:center;gap:12px;font-size:18px;font-weight:700;display:flex}.header-logo .logo-icon{background:linear-gradient(135deg, var(--primary), #8b5cf6);border-radius:var(--radius-sm);color:#fff;justify-content:center;align-items:center;width:36px;height:36px;font-size:18px;display:flex}.header-nav{align-items:center;gap:8px;display:flex}.header-nav .nav-btn{border-radius:var(--radius-sm);color:var(--text-secondary);cursor:pointer;transition:var(--transition);background:0 0;border:none;padding:8px 16px;font-size:14px}.header-nav .nav-btn:hover,.header-nav .nav-btn.active{background:var(--primary-bg);color:var(--primary-light)}.header-user{align-items:center;gap:16px;display:flex}.header-user .user-info{color:var(--text-secondary);align-items:center;gap:8px;font-size:14px;display:flex}.header-user .user-avatar{background:linear-gradient(135deg, var(--primary), #8b5cf6);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;font-size:14px;font-weight:600;display:flex}.app-main{flex:1;width:100%;max-width:1400px;margin:0 auto;padding:32px}.glass-card{background:var(--bg-card);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:1px solid var(--border-color);border-radius:var(--radius-lg);transition:var(--transition);padding:32px}.glass-card:hover{border-color:var(--border-active);box-shadow:var(--shadow-glow)}.page-title{background:linear-gradient(135deg,#e2e8f0,#818cf8);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;margin-bottom:8px;font-size:28px;font-weight:700}.page-subtitle{color:var(--text-secondary);margin-bottom:32px;font-size:15px}.auth-container{justify-content:center;align-items:center;min-height:100vh;padding:32px;display:flex}.auth-card{width:100%;max-width:440px;padding:48px 40px}.auth-card .auth-header{text-align:center;margin-bottom:40px}.auth-card .auth-title{background:linear-gradient(135deg,#e2e8f0,#818cf8);-webkit-text-fill-color:transparent;-webkit-background-clip:text;background-clip:text;margin-bottom:8px;font-size:28px;font-weight:700}.auth-card .auth-subtitle{color:var(--text-secondary);font-size:14px}.auth-card .auth-logo{background:linear-gradient(135deg, var(--primary), #8b5cf6);border-radius:var(--radius-md);color:#fff;justify-content:center;align-items:center;width:56px;height:56px;margin:0 auto 20px;font-size:24px;display:flex;box-shadow:0 0 30px #6366f14d}.auth-card .auth-footer{text-align:center;color:var(--text-secondary);margin-top:24px;font-size:14px}.el-input__wrapper{background:var(--bg-input)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-sm)!important;box-shadow:none!important;transition:var(--transition)!important}.el-input__wrapper:hover{border-color:var(--border-active)!important}.el-input__wrapper.is-focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px #6366f126!important}.el-input__inner{color:var(--text-primary)!important}.el-input__prefix .el-icon,.el-input__suffix .el-icon{color:var(--text-muted)!important}.el-textarea__inner{background:var(--bg-input)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-sm)!important;color:var(--text-primary)!important;box-shadow:none!important;transition:var(--transition)!important}.el-textarea__inner:hover{border-color:var(--border-active)!important}.el-textarea__inner:focus{border-color:var(--primary)!important;box-shadow:0 0 0 3px #6366f126!important}.el-select .el-select__wrapper{background:var(--bg-input)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-sm)!important;box-shadow:none!important}.el-select .el-select__wrapper:hover{border-color:var(--border-active)!important}.el-select .el-select__wrapper.is-focused{border-color:var(--primary)!important;box-shadow:0 0 0 3px #6366f126!important}.el-select-dropdown{background:var(--bg-secondary)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-sm)!important}.el-select-dropdown__item{color:var(--text-primary)!important}.el-select-dropdown__item.is-hovering{background:var(--primary-bg)!important}.el-select-dropdown__item.is-selected{color:var(--primary-light)!important;font-weight:600!important}.el-button--primary{background:linear-gradient(135deg, var(--primary), #8b5cf6)!important;border-radius:var(--radius-sm)!important;letter-spacing:.5px!important;transition:var(--transition)!important;border:none!important;font-weight:600!important}.el-button--primary:hover{transform:translateY(-1px);box-shadow:0 4px 16px #6366f166!important}.el-button--default{background:var(--bg-input)!important;border:1px solid var(--border-color)!important;color:var(--text-primary)!important;border-radius:var(--radius-sm)!important}.el-button--default:hover{border-color:var(--border-active)!important;color:var(--primary-light)!important}.el-form-item__label{color:var(--text-secondary)!important;font-size:14px!important;font-weight:500!important}.el-table{--el-table-bg-color:transparent!important;--el-table-tr-bg-color:transparent!important;--el-table-header-bg-color:#ffffff08!important;--el-table-row-hover-bg-color:#6366f10f!important;--el-table-border-color:var(--border-color)!important;--el-table-text-color:var(--text-primary)!important;--el-table-header-text-color:var(--text-secondary)!important}.el-table th.el-table__cell{background:#ffffff08!important}.el-pagination{--el-pagination-bg-color:transparent!important;--el-pagination-text-color:var(--text-secondary)!important;--el-pagination-button-bg-color:var(--bg-input)!important;--el-pagination-hover-color:var(--primary-light)!important}.el-dialog{background:var(--bg-secondary)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-lg)!important}.el-dialog__header{border-bottom:1px solid var(--border-color)!important}.el-dialog__title{color:var(--text-primary)!important}.el-dialog__headerbtn .el-dialog__close{color:var(--text-secondary)!important}.el-tag{border:none!important;border-radius:20px!important;font-weight:500!important}.el-upload-dragger{background:var(--bg-input)!important;border:2px dashed var(--border-color)!important;border-radius:var(--radius-md)!important;transition:var(--transition)!important}.el-upload-dragger:hover{border-color:var(--primary)!important}.el-upload-dragger .el-icon{color:var(--text-muted)!important}.el-upload-dragger .el-upload__text{color:var(--text-secondary)!important}.el-message-box{background:var(--bg-secondary)!important;border:1px solid var(--border-color)!important;border-radius:var(--radius-lg)!important}.el-message-box__title{color:var(--text-primary)!important}.el-message-box__content,.el-empty__description p{color:var(--text-secondary)!important}.status-processing{background:var(--warning-bg)!important;color:var(--warning)!important}.status-completed{background:var(--success-bg)!important;color:var(--success)!important}.stats-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:20px;margin-bottom:32px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);transition:var(--transition);align-items:center;gap:16px;padding:24px;display:flex}.stat-card:hover{border-color:var(--border-active);box-shadow:var(--shadow-glow);transform:translateY(-2px)}.stat-card .stat-icon{border-radius:var(--radius-sm);justify-content:center;align-items:center;width:48px;height:48px;font-size:22px;display:flex}.stat-card .stat-icon.purple{color:var(--primary-light);background:#6366f126}.stat-card .stat-icon.green{color:var(--success);background:#10b98126}.stat-card .stat-icon.orange{color:var(--warning);background:#f59e0b26}.stat-card .stat-icon.blue{color:#60a5fa;background:#3b82f626}.stat-card .stat-value{color:var(--text-primary);font-size:28px;font-weight:700}.stat-card .stat-label{color:var(--text-secondary);margin-top:2px;font-size:13px}.ticket-list{flex-direction:column;gap:12px;display:flex}.ticket-item{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);cursor:pointer;transition:var(--transition);justify-content:space-between;align-items:center;padding:20px 24px;display:flex}.ticket-item:hover{border-color:var(--border-active);background:var(--bg-card-hover);transform:translate(4px)}.ticket-item .ticket-info{flex:1;min-width:0}.ticket-item .ticket-id{color:var(--text-muted);margin-bottom:4px;font-family:JetBrains Mono,monospace;font-size:12px}.ticket-item .ticket-desc{color:var(--text-primary);white-space:nowrap;text-overflow:ellipsis;margin-bottom:6px;font-size:15px;overflow:hidden}.ticket-item .ticket-meta{color:var(--text-secondary);align-items:center;gap:16px;font-size:13px;display:flex}.ticket-item .ticket-actions{align-items:center;gap:8px;margin-left:16px;display:flex}.code-block{border:1px solid var(--border-color);border-radius:var(--radius-sm);color:#a5f3fc;background:#0006;padding:40px 16px 16px;font-family:JetBrains Mono,Fira Code,monospace;font-size:13px;line-height:1.6;position:relative}.code-block .copy-btn{color:var(--text-secondary);cursor:pointer;transition:var(--transition);background:#ffffff1a;border:none;border-radius:4px;padding:4px 8px;font-size:12px;position:absolute;top:8px;right:8px}.code-block .copy-btn:hover{color:var(--text-primary);background:#fff3}.reply-list{flex-direction:column;gap:16px;margin-top:20px;display:flex}.reply-item{gap:12px;display:flex}.reply-item.is-agent{flex-direction:row-reverse}.reply-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:14px;font-weight:600;display:flex}.reply-item .reply-avatar{background:linear-gradient(135deg,#6366f1,#8b5cf6)}.reply-item.is-agent .reply-avatar{background:linear-gradient(135deg,#10b981,#059669)}.reply-bubble{border-radius:var(--radius-md);padding:4px 15px;font-size:14px;line-height:1.6}.reply-item .reply-bubble{background:var(--bg-card);border:1px solid var(--border-color);color:var(--text-primary)}.reply-item.is-agent .reply-bubble{color:var(--text-primary);background:#6366f11a;border:1px solid #6366f133}.reply-time{color:var(--text-muted);margin-top:4px;font-size:11px}.attachment-grid{grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:12px;margin-top:12px;display:grid}.attachment-item{border-radius:var(--radius-sm);border:1px solid var(--border-color);transition:var(--transition);cursor:pointer;overflow:hidden}.attachment-item:hover{border-color:var(--primary);transform:scale(1.02)}.attachment-item img,.attachment-item video{width:100%;height:auto;display:block}.ticket-layout{align-items:flex-start;gap:24px;max-width:1100px;margin:0 auto;display:flex}.ticket-main{flex:1;min-width:0}.ticket-sidebar{flex-shrink:0;width:300px;position:sticky;top:100px}.ticket-id-bar{justify-content:space-between;align-items:center;margin-bottom:16px;padding:16px 24px;display:flex}@media (width<=900px){.ticket-layout{flex-direction:column}.ticket-sidebar{width:100%;position:static}}.lock-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);border-radius:var(--radius-lg);z-index:10;background:#0009;justify-content:center;align-items:center;width:100%;height:100%;display:flex;position:absolute;top:0;left:0}.lock-message{text-align:center;color:var(--warning)}.lock-message .el-icon{margin-bottom:12px;font-size:48px}@media (width<=768px){.app-header{height:52px;padding:0 12px}.app-header .nav-label,.app-header .logo-text,.app-header .user-name{display:none}.app-header .header-nav .nav-btn{padding:8px 10px}.app-header .header-user .el-tag{display:none}.app-header .header-user{gap:8px}.app-main{padding:16px 12px}.glass-card{border-radius:var(--radius-md);padding:16px}.auth-container{padding:16px}.auth-card{padding:28px 20px}.stats-grid{grid-template-columns:repeat(2,1fr);gap:10px}.stat-card{gap:10px;padding:16px}.stat-card .stat-value{font-size:22px}.stat-card .stat-icon{width:40px;height:40px;font-size:18px}.ticket-item{flex-direction:column;align-items:flex-start;gap:12px;padding:16px}.ticket-item .ticket-actions{width:100%;margin-left:0}.ticket-item .ticket-meta{flex-wrap:wrap;gap:8px}.page-title{font-size:22px}.page-subtitle{margin-bottom:20px;font-size:13px}.attachment-grid{grid-template-columns:repeat(auto-fill,minmax(120px,1fr));gap:8px}.el-dialog{width:92%!important;margin:8vh auto!important}.el-dialog__body{padding:16px!important}.reply-bubble{max-width:85%}}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}@keyframes fadeIn{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:.4s ease-out fadeIn}@keyframes slideIn{0%{opacity:0;transform:translate(-20px)}to{opacity:1;transform:translate(0)}}.slide-in{animation:.3s ease-out slideIn}@keyframes pulse{0%,to{opacity:1}50%{opacity:.5}}.pulse{animation:2s ease-in-out infinite pulse}